Terms and Conditions


  • All prices are in New Zealand dollars 
  • Please read carefully our following terms and conditions as all reservations are accepted only in accordance with them as set out below 
  • In completing and submitting our online reservation and payment form you agree to be bound by these conditions which form the agreement between Real New Zealand Tours Limited and yourself



A non-refundable deposit of NZ$995.00 per person is required when confirming any trip.

The balance of your trip price must be paid 90 days prior to the departure date of your trip. When you are reserving any trip 90 days or less from the scheduled departure date, payment must be made in full within 24 hours in order to secure your trip reservation.

Once you have received your receipt for your deposit your trip reservation is considered confirmed.

The total amount due and date payment is required is as specified on your invoice.

When you have provided us with an email address we will send you a balance reminder ten days prior to the balance payment being due.



Real New Zealand Tours will make every effort to operate all trip itineraries as advertised.

However, we reserve the right to alter any arrangement of any trip should it become necessary or advisable, without penalty. Real New Zealand Tours does not accept responsibility or liability for cancellations or changes in any trip itinerary for reasons beyond its control, such as (but not limited to) closure of airports, technical and logistical problems with transport, outsourced provider circumstances, adverse weather conditions, strikes, and all similar events whether these events are threatened or actual.

Care and due diligence have been exercised in the making of all trip arrangements. However Real New Zealand Tours cannot and will not be held responsible for a failure of sub-contracted and out sourced ancillary services under any circumstances.


Trip price

Real New Zealand Tours reserves the right to increase the price of any trip in the event of any increase outside of its control such as (but not limited to) transportation, accommodation, fuel, fees, taxes, staff wages, or exchange rates. The price of the trip will not change 30 days or less prior to departure date.


Liability accident compensation

When reserving any Real New Zealand Tour you agree to release, waive, discharge, hold harmless, to indemnify and not make any claim against or seek any compensation from Real New Zealand Tours Directors, employees, all and any third parties from all and any claims resulting from personal injury, illness, death, loss of services and loss of property which may arise from your trip. 


Accident Compensation Corporation

If you are injured while in New Zealand, A.C.C. may be able to help with the cost of any treatment and support you need while you are here.

You acknowledge that New Zealand has a no fault law and claims are handled by the Accident Compensation Corporation (A.C.C.) pursuant to governing legislation, including the Accident Compensation Act 2001. There is a wide range of help available from A.C.C. after any accident and or injury.

A.C.C. only covers treatment and rehabilitation costs while you are in New Zealand. A.C.C. is not a replacement for travel insurance and does not cover illness, disrupted travel plans or emergency travel to get you back home.

Please note you cannot sue for personal injury in New Zealand except for exemplary damages. For further information refer to www.acc.co.nz

Should you require more extensive cover outside that provided by A.C.C. then please arrange your own cover directly prior to travelling.

Real New Zealand Tours Limited is not obliged to take out any such cover on your behalf.

Travel insurance is strongly recommended and that you have full comprehensive personal travel insurance including accident, sickness and any travel cancellation (ie: flights) before departing home. 


Cancellation policy

Anyone wishing to cancel their trip must do so in writing as soon as possble please.

The following cancellation charges will apply:

  • Cancellations received more than 60 days prior to your departure date you will forfeit 50% of the total trip cost
  • Cancellations received less than 60 days prior to your departure date you will forfeit 100% of the total trip cost 

Please note: The above is totally separate to your non-refundable deposit.

If you do not pay the full balance of the cost of your trip 90 days prior to the departure date Real New Zealand Tours reserves the right to cancel your booking. When any refund is payable there will be an administrative fee of NZ$75.00 per person per trip.